Wonder if training will help

Hello Lidia,   Thank you for reaching out to Pick n Pay Customer Care team.  
Kindly note that we have escalated the query to the store, they should be in touch with you soon.     For your records, please see reference number -***.  By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assist.   Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal    Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:   WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***. Email us on: ***   Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00.   Thank you for choosing Pick n Pay.   Kind Regards, 
The Pick and Pay Team