NM
Nokuthula M

1 reviews | Active since Dec 2016

15 Dec 2016, 17:29

Withdrawal limit on till points

<p>I went to the store to buy items as a regular customer, I then requested cash back as I did not want to use another ATM since the nedbank one was not working. The cashier and what I assumed to be a supervisor by the name of Martha advised me that their limit for withdrawals is 1500, while mine is more as per the owner. On top of that they told me I had to go to another tilll to withdraw the rest of the cash. I assumed they would take me to that till instead I was told to go on the qeue again. Not only was my time wasted by I encured extra swiping costs for something that does not even have a notification anywhere. I find this highly annoying while banks advertise that it is less and secured to withdraw at till points in stores</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply16 Dec 2016, 15:09
Official

Good day Nokuthula,

Thank you for taking the time to write to us.

Kindly accept our apologies for the poor service received.

We are addressing the incident with our management team and will revert with feedback.

Kind Regards

Anwar Mooideen