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Natalie E

1 reviews | Active since Jan 2013

07 Jan 2016, 10:51

Winter Clothes in the first week of Jan??

Good day,<br> <br> I went into your PnP Clothing store at Clearwater Mall on Monday morning to buy some shorts.<br> <br> However, when I went into the store, on the first table I saw your staff unpacking cardigans. No worry. But then I went around to the next aisle and they had packed away EVERY SINGLE PAIR OF WOMAN'S SHORTS to make space for THICK winter jackets. I am not exaggerating - there was not A SINGLE pair of ladies shorts in sight.<br> <br> What is that about, PicknPay?? How, in the middle of a heat wave - today being record breakingly hot, can you guys be not selling shorts but jerseys and winter jackets?? Seriously guys, who is in charge of your merchandising and can they not plan according to weather patterns? <br> <br> I am so disappointed that I took all the money I had (it would have been a big spend as it was for me, my spouse and our 3 kiddies) and went to spend at a store where they actually know what season we are in.<br> <br> And to top it all off, I have sent two mails this week to your Head Office regarding this with no response. TERRIBLE SERVICE!!

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Replies (1)
Pick n Pay
Pick n Pay's reply07 Jan 2016, 11:28
Official
Hello nataliee99,

Thank you for taking the time to contact Pick n Pay and for raising your concerns

Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store and for no-one responding to your complaint.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***