Wine sold 3 years past expiry date

Item: Pick n Pay
Rating: 2
Author: Gustav B

Two complaints: 1. Namaqua 2lt Pinotage Rose Filling Date 03/10/13 this wine was still on display and completely off. I only took note of the details on the box after tasting the wine and discarding the rest of the glass. 2. Deli counter not manned for 5 minutes, Pontsho went to buy Stoney ****** Beer.No apology was offered. Bad service and attitude. I submitted a complaint to their website 14/03 and received a response with *** on 18/03. The message stated that the store manager will escalate and revert.Nothing yet 24/03. There are numerous other stores in the area which I would rather support.

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Replies (1)

Pick n Pay's replyOfficial

24 Mar 2016, 10:43

Hello GustavDB,

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

Please accept our apologies for any inconvenience caused, and for no-one responding to your complaint.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***

Pick n Pay's reply24 Mar 2016, 10:43

Official