Why would a gaint like Pick 'n Pay steel from an unemployed person???!!!

<p>Pick 'n Pay - During one of the worst months of the year, January, your Smartshopper system failed.The exact date- 10th Jan. In that time I converted my points to cash. I lost all my points. Our local Pick 'n Pay assisted me to call the Smartshopper customer care line. (If you can call it that). A not so helpful or friendly lady on the otherside of the line promised me the money will be back on my card on the 17th January. Oh well, needless to say...the 17th came and nothing, the 18th nothing...and so on. I called again. Got another promise...of 72 hours...still no money back on my card. This was promised on the 13th February...today the 18 Feb still only an empty promise. The customer care agents always promise to call back....hmmm...another empty promise. I can't believe that a giant such as Pick 'n Pay would have such poor client service and an unstable system that nobody can actually fix a small problem like the conversion of smartshopper points. I was unemployed when this happened and needed my saved up smartshopper points so badly. Even if I was employed it makes no difference...</p>