1 reviews | Active since Oct 2016
Why trade if think you are serving *****s
On my way home and I just decided pass by this Pick 'n Pay on the side of the road. Well I didn't expect much good service as usual. I went to their vegetables section and I picked up a bag of potatoes and some bananas. I proceeded to the till points to pay. But after I've paid I recalled that the price I saw on their PI wasn't what I was charged. So after paying I quickly went back to vegetables section to confirm if I've paid for what I saw. Suddenly there was a lady by the name of Mapule on some counter. She called loudly instructing to leave my parcel because I can't go back once I've paid. On my shocked mode I rep**** back saying "yes m not shopping again ...I just to check if I was correctly charged" I said to her I don't even see the sign stating that on the entrance. She said so harshly if I have a problem I should go and speak to the manager. I was so disappointed on the manner I was addressed especially after I've spent my money in the store. I felt like I was treated like a shoplifter though I've made a legitimate purchase. I'm not concerned about your security measures but you have to rebook the manner you execute them to clients. We are clearly not the same and we come from different environments where no one even searches me after shopping. This is one of the barbaric methods that still exists in your store. Well even the manager seems to kwn about this culture as the lady was so quick to refer me to her or him.
"Just don't treat everybody like they are *****s"
Good day Phumlani,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Phumlani,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
