Why No Response Pick n Pay??

About two weeks ago I wrote a review on hellopeter for Pick n Pay regarding the bad quality of their jeggings. I have yet to hear back from them other than the automated response they sent and a response on Facebook telling me that they would get back to me. TWO WEEKS LATER. I am very disgusted with the terrible customer service I am experiencing.

Firstly, I contacted them on their site, no response. Then, of hellopeter, automated response, not mentioning anything about getting back to me, so i took to social media. I got a response saying. " Hi Claire, as advised on Hello Peter we are busy addressing your complaint with our Clothing team."

I would like to note that they did respond about the burnt fingers thing, but i decided just leave it be as I would rather focus on the actual issue which is my jeggings.

Their facebook comment literally says 2w ago. Then last week I posted again on facebook this time no response. So pick n pay I would really appreciate a response about my pile of broken jeggings, all with the Pick n Pay label.