MN
Merrill N

1 reviews | Active since Sept 2009

18 Mar 2015, 08:05

Why must you be dishonest?

I stopped shopping at this Tableview branch for various reasons one of which was always the incorrect prices displayed and what they actually ring up.<br> <br> Yesterday, I popped in as I was close by and didn't think I would have a problem - I was wrong!<br> <br> I bought not more than 6 items and once again - they charged me incorrectly!!<br> <br> I know the PnP scan right policy extremely well and it is extremely entertaining to see who at the store always thinks that I am the dumb consumer. Well, yesterday it was a lady called Saria.<br> <br> First off, she tried to dismiss me saying that I didn't swipe my smart shopper card, hence the price I was charged is correct.<br> <br> Next, she insisted that the price I was charged IS correct basis this was a 'flash' price and she can not offer me the double the difference. Serious? I told her I am a customer, this 'flash' price means nothing to me. I should pay the price I see on the shelf.<br> <br> Now wait for this - she then agrees to rectify the problem - by merely refunding me the R3 difference between the shelf price and what I was charged. <br> <br> Really? No double the difference PLUS the item at shelf price?<br> <br> Sickening dishonesty!! You will not be missed when your doors close.

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Replies (1)
Pick n Pay
Pick n Pay's reply18 Mar 2015, 08:51
Official
Hello merrill,

Thank you for your email communication, we do apologise for the inconvenience caused, and for the poor customer service received.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***