Why is this happening to me? (service not fixed yet)

I dont like doing this to this company because I used to really love shopping at their store. I really want Pick n Pay to step up their game as I am still complaining about the same problem. I paid them on may and on June using online banking and they told me that they could not trace the transactions. I had to make numerous phone calls to them and they send me an Email that says they have taken care of the problem yesterday (22 July 2020). I was happy because I was finally going to make my payment with the updated version of my statement, but they gave me the wrong statement with somebody's name in it.

What is happening with Pick n Pay? Your service is deteriorating and is very disappointing that you do not seem to care as much as I thought about your customers. I would type and mention to "rectify your mistake" but at this point I am just tired. I am considering writing to a Consumer rights forum, maybe things will improve then.

Regards Baffled customer