KT
Kgomotso T
1 reviews | Active since Jul 2019
02 Sept 2022, 13:57
Why is it called ASAP??
Bad service ever, yesterday I ordered at 3 pm but only got my grocery at 21:00 pm just for 7 items, now today how come it takes three hours to prepare order for 6 items Am deleting the app after this delivery Nothing ASAP about it
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Replies (1)
Pick n Pay's replyOfficial
06 Sept 2022, 09:16Hello Kgomotso,
Thank you for reaching out to the Pick and Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. We do apologize for receiving your items late.
Kindly provide me with your UID (ORDER NUMBER) so we can escalate accordingly.
By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:
The Pick n Pay Team
Thank you for reaching out to the Pick and Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. We do apologize for receiving your items late.
Kindly provide me with your UID (ORDER NUMBER) so we can escalate accordingly.
By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:
- WhatsApp: ***
- WhatsApp Link: https://wa.me/message/ELYYSEKVSHNBJ1
- Call us on: ***
- Email us on: ***
The Pick n Pay Team
Best regards,
Pick n Pay's reply06 Sept 2022, 09:16
Official
Hello Kgomotso,
Thank you for reaching out to the Pick and Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. We do apologize for receiving your items late.
Kindly provide me with your UID (ORDER NUMBER) so we can escalate accordingly.
By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:
The Pick n Pay Team
Thank you for reaching out to the Pick and Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. We do apologize for receiving your items late.
Kindly provide me with your UID (ORDER NUMBER) so we can escalate accordingly.
By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:
- WhatsApp: ***
- WhatsApp Link: https://wa.me/message/ELYYSEKVSHNBJ1
- Call us on: ***
- Email us on: ***
The Pick n Pay Team
Best regards,