Why have phones if you don't answer them???

As I write this review, I've been out on hold for 7+ minutes. Earlier I had called and was transferred to the liquor department where the phone just rang unanswered for 3+minutes. I honestly don't understand why the Newtown Pick n Pay has contact numbers if they are not going to answer their phones and when they do they don't advise how long you will be holding for. I ended up hanging up. All I wanted was to know whether the items I want are available instead of going all the way to the store and not finding what I'm looking for. When you talk to the staff they want to speak over you. Utterly disappointed by the people at Pick n Pay Newtown