GM
Gift M

1 reviews | Active since May 2010

11 Nov 2017, 13:56

WHY ARE YOU MISLEADING CUSTOMERS TO ROB THEM

On the 21st of November I was at PIck n Pay Hyper t buy some pots. I got shocked when I was at the till because the price scanned was different to the one was on the items. some one took me where the items were placedto confirm the price which was there and only to find the they medea mistake. She then called the manager, the manager came and also witnessed that. He did apologise for th inconvenienced caused and asked me what is it that they can do in order for me to feel better and I said, I could only be ok if I can get those pots with the price which was there, he said he could only give me R150 voucher and I said I'm not happy about his decision because it doesnt solution me. My husband was in Mabopane he had to drive to pretoria to bring me money and leftIf the price were placed correctly I would have asked him to bring the correct amount, but he brought me the amount according to the prices on the dispaly. After loging a complaint with CUstomer care, I did receive a call from Elliot, he also asked me " what is it that we can do to please you" I said, I could be ok if i get those pots with the price was there, he then said they can only give me 2 X R150 Vouchers and I asked him why could he asked me what can make me feel better where as they already had a solution that pleases them, he said he will investigate and come back to me. After a week, he never came back to me until I made follow up, He said he will come back to me, it is really shocking because even today He has not came back to me yet and its 3 weeks full now, no update nothing. What kind of service is this? why are they misleading customers by puting incorrect prices, they actually robing people because If it happens that you buy lot of things it wont be easey to check or recall all the prices Their strategy is Terrible and also thy dont have good customer service because they dont give feedback to customers. THIS IS THE SHOCK OF MY LIFE. What an embarrassent at the Till when we returned things. I NEED THOSE POTS WITH THE PRICE WHICH WAS THERE. 1 set was R345 other one was R245 and there were also some pots ( Prestige Non stick 24cm and 28cm pan with 14 cm Egg pan set each which was also on sale R 279) on the October catalogue but didnt scan R279 at the till. Elliot must learn to solution customers and give feedback in the right way. everything in the shelve must have the correct price. When you put things in the shelve you must write in BIG WORDS that you just storing them and please dont put prices under those things because the way you doing it its an unfair strategy to Mislead customers. If it was 1 set I would say they were put by mistake but more than 10 boxes with incorrect prices...does not make sence.

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Replies (1)
Pick n Pay
Pick n Pay's reply13 Nov 2017, 11:03
Official

Good day Gift,

Thank you for taking the time to write to us.

Kindly accept our apologies for the poor service received.

We are following up on your complaint and will be in touch with feedback.

Kind Regards

Anwar Mooideen