BB
Brendan B

1 reviews | Active since Jun 2016

11 Oct 2017, 14:49

Who your customer works for should not be a problem.

Good afternoon. I do honestly wish I didn't have to make this complaint but I feel that it is important to bring this to the attention of the right people. I am a decent regular customer at Pick 'n Pay Northcliff but this morning I had to pop in before work and that is what caused the problem. I work for one of your competitors and I was in uniform. When I asked the bakery staff to assist me they were more curious to know if I had vacancies for them than serving me. I wish to say I entered your store as a customer not as a recruiter. The staff did not hear a single word of what I wanted but continued to badger me for a job. I left unassisted and on my approach to the managers counter decided not to say anything as the supervisor on the phone just kept starring at me as if I was naked. This is not customer service guys. Unless I am actually dressed inappropriately for being in public, what I wear should not affect the level of service I receive.

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Replies (1)
Pick n Pay
Pick n Pay's reply12 Oct 2017, 08:54
Official

Good day Brendan,

Thank you for taking the time to write to us.

Kindly accept our apologies for the unfortunate shopping experience.

We are addressing the incident with our Management team and will revert with feedback.

Kind Regards

Anwar Mooideen