LF
Laura F
1 reviews | Active since Mar 2009
30 May 2015, 19:29
Where's my money
It seems Pick n Pay have stopped offering the service of being able to purchase Lottery tickets via their website. I topped up my SA Lottery account that I access via the PicknPay website just last week. Now where does that leave me. Do you guys have no clue about communicating with customers and informing them of such changes. You really blow my mind with your total incompetence when it comes to issues like this. I am now approximately R500 out of pocked - how do you plan to rectify this.
Helpful (0)
Replies (1)0
Replies (1)
Pick n Pay's replyOfficial
01 Jun 2015, 11:15Hello fordl,
We regret to inform you that due to the change over of the National Lottery Operator, plays will be temporarily suspended .
For your convenience all wallet balances will be held in a trust account so play may resume once we have reconnected with the new operator.
However should you wish to cash out your wallet please contact the call centre.
All players will be kept informed as to when we will be operational again.
We thank you for your support and value your business.
call centre help line *** or ***
Kind Regards
Marise Brown
Ref Number : ***
We regret to inform you that due to the change over of the National Lottery Operator, plays will be temporarily suspended .
For your convenience all wallet balances will be held in a trust account so play may resume once we have reconnected with the new operator.
However should you wish to cash out your wallet please contact the call centre.
All players will be kept informed as to when we will be operational again.
We thank you for your support and value your business.
call centre help line *** or ***
Kind Regards
Marise Brown
Ref Number : ***
Pick n Pay's reply01 Jun 2015, 11:15
Official
Hello fordl,
We regret to inform you that due to the change over of the National Lottery Operator, plays will be temporarily suspended .
For your convenience all wallet balances will be held in a trust account so play may resume once we have reconnected with the new operator.
However should you wish to cash out your wallet please contact the call centre.
All players will be kept informed as to when we will be operational again.
We thank you for your support and value your business.
call centre help line *** or ***
Kind Regards
Marise Brown
Ref Number : ***
We regret to inform you that due to the change over of the National Lottery Operator, plays will be temporarily suspended .
For your convenience all wallet balances will be held in a trust account so play may resume once we have reconnected with the new operator.
However should you wish to cash out your wallet please contact the call centre.
All players will be kept informed as to when we will be operational again.
We thank you for your support and value your business.
call centre help line *** or ***
Kind Regards
Marise Brown
Ref Number : ***