WHERE NOT TO SHOP

I was at Pick n Pay Lemontree at 15h30 today. I was going o purchase filter coffee and the filters. I went to the Kiosk as I wanted cigarettes as well. Well there were two tellers reading a newspaper and not looking for customers. I approached them and asked for the cigarettes and wanted to pay for my goods. I was told that I had to stand in the long, long express queue and pay for the coffee and filters and that only cigarettes were allowed to be paid there (there are no signs whatsoever stating this). When I asked to see the manager, they tried to call the supervisor, eventually the supervisor came to the kiosk on a completely unrelated matter. When I asked the ladies for their names (they did not wear name tags), only one lady told me her name was Masinga (the other lady would not give her name to me). It seems to me that customer service is not part of their job, and if you are only allowed to pay for certain items at a certain till, surely it must be clearly displayed to avoid all this frustration. There clearly seems to be no effort to give customer satisfaction and no visible management on the floor, I definitely will not be going there again.