Where is the pride, Pick'n'Pay?

If an IVR of a company's call centre is pre-recorded that they have 'very high call volumes' it actually says everything. People don't really call in to give compliments, do they? Second time around using ASAP and terribly disappointed and mad. 5 items not delivered, and I get it - mistakes happen - but the fact that two days later NO one from PnP has tried to rectify the matter: THAT gets to me. I have tried the call centre AND email support system. They could seriously do with some customer service training, maybe better management, maybe just reevaluate WHY you have this service, WHY you called it ASAP and what experience you want to give your customers. I am really disgusted, and from what I read on social media and HP, I am by far not the only one. Where is the pride, Pick'n'Pay?