SJ
Stephanie J
1 reviews | Active since Oct 2014
06 Jun 2020, 19:06
WHERE IS MY REFUND - ITS BEEN 2 MONTHS?!
I used PNP's online delivery (which came 2 weeks late and they didn't notify me, I had to call and find out what was going on) and its been two months and I still haven't received my refund after calling in multiply times inquiring about it. 2 Months ????!!! I am horrified I will never recommend PNP - I actually go out of my way to shop somewhere else now.
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Pick n Pay's replyOfficial
08 Jun 2020, 14:49Good day Stephanie,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our Online Management Team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our Online Management Team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Pick n Pay's reply08 Jun 2020, 14:49
Official
Good day Stephanie,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our Online Management Team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our Online Management Team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team