Where is my refund!!!!!

"Please take note that it usually takes 5 - 10 working days for your payout to reflect on your bank statement and, at times, the refund transaction appears next to the original transaction and not at the top of statement" - This is the message I got from you guys on 14 March 2023. Today is the 10th day and there's still no refund in my account. I want my money today!