1 reviews | Active since Aug 2016
where are my shopper points from last year.
My smart shopper point from last year have vanished. i hear pick n pay just deleted them. i think they call that *****?
Hi John,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for any inconveniences caused to you.
We are sorry you didn't receive the communication that points are valid for 12 months from earning date via our emails or on till slips.
We are busy addressing your complaint with the Smart Shopper Team.
Kindly take note that the card number provided is currently not registered, please swipe your card at the kiosk machine in store and register to your id.
If you have lost a card and this is your replacement card please call ***to be assisted by a consultant in linking your card to your id.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Hi John,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for any inconveniences caused to you.
We are sorry you didn't receive the communication that points are valid for 12 months from earning date via our emails or on till slips.
We are busy addressing your complaint with the Smart Shopper Team.
Kindly take note that the card number provided is currently not registered, please swipe your card at the kiosk machine in store and register to your id.
If you have lost a card and this is your replacement card please call ***to be assisted by a consultant in linking your card to your id.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas