When will PnP management start training employees how important a customer is ????

I was reluctant to go into PNP Greenstone yesterday as I know I am going to have a bad experience, I went in anyway with a positive open mind and yes my fears came true no assistance at the TV HI fi section - I eventually found a security lady who assisted me , I wanted to pay low and behold no cashier available, so I walked to the top of the store to the Kiosk as the 3 tellers at a Hyper were busy !!! The kiosk had a customer chatting to the 2 cashiers after waiting about 4. Minutes I kindly asked for assistance , I was told “ can’t you see we busy” I said yes but there are two of you and there’s a additional till - no response- so never ever ever will I go into a PNP again …