1 reviews | Active since Apr 2018
When the only thing that is big, is the disappointment.
The current cookware promotion was a repeat of a campaign from a few years ago. The pamphlets, stickers, rules are all the same. The capasity of the pots are not reflected anywhere on the promotional material. It lead me to believe that the cookware will be similar to the previous collection, which was absolutely lovely! I collected my stickers in order to replace the big pot in the collection from the previous campaign. Big was my dissapointment when the pot turned out to have a capacity of 2,4liters. A pot of such a size is of no value in a family environment. I asked the lady in the store if there is a way that I can change my pot for a pan or one of the other items. She felt that as a customer we are just lucky to receive anything and that I should take my pot and go. I took a picture of my (very) old pot from the previous campaign next to the new current 80 sticker pot. I would like to be able to change this little thing for something that would actually be useful. Would this be a possibility?
Hi Marna,
Thanks for taking the time to write to us and for taking part in the Royal VBK promotion exclusive to our Hyper Stores.
As per the T's & C's of this promotion, promotional items and may not be exchanged for cash or for items of value.
The frying pans are the largest in this range which is 24cm. You are most welcome to speak to the store manager with regards to you exchanged the casserole for the frying pan however the you will not get the excess stickers back if the manager decides to assist you.
We will pass your request on to the Centurion Hyper store for further assistance.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Hi Marna,
Thanks for taking the time to write to us and for taking part in the Royal VBK promotion exclusive to our Hyper Stores.
As per the T's & C's of this promotion, promotional items and may not be exchanged for cash or for items of value.
The frying pans are the largest in this range which is 24cm. You are most welcome to speak to the store manager with regards to you exchanged the casserole for the frying pan however the you will not get the excess stickers back if the manager decides to assist you.
We will pass your request on to the Centurion Hyper store for further assistance.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
