Wheelchair user’s ASAP order never received but money deducted on Friday

I always shop on PNP ASAP. But now on Friday I ordered at 3pm & the money was deducted out of my account twice. The thing is I never received confirmation of my order via email or even my actual order, it was showing that it was scheduled to be delivered at 4pm. But I never received anything. The order update still shows delayed. I’ve sent numerous emails. I’ve phoned them twice but nothing. No updates. I don’t have airtime to call them back & to top it all I’m a wheelchair user, I prefer to buy online. But now with this experience I don’t know. The money still shows pending on my bank statement & I haven’t gotten a pending message for a refund as I was promised by the first consultant I spoke to on the phone as she could see that there was money deducted from my account, even though the order doesn’t show on their side. No one is contacting me & I have to pay somebody now to take me to the bank & take me to their store. Totally unacceptable. I needed those things like on Friday already. Total inconvenience. Wheelchair users please be careful of these online services because it may seem convenient, but in the end, it may cost you more in the long run.