Whats Whiplash?

<p>I really feel sorry for your customers Who do not realise hoW you're giving them Whiplash on these presumed "smart shopper discounts"..as they shop, they think their bill is going in one direction, but suddenly it goes the other way..</p> <p>I have a distinct memory, back When smart shopper Was just introduced.. you advised me that discounts via the smart shopper kiosk are on a per item basis, unless otherWise stated, e.g; "limited to X per customer"</p> <p>I Went on to testing & proving that that Was the case.. SO WHEN DID THAT CHANGE?</p> <p>There's no point in enticing the customer With promises of discounts, but then pulling a fast one by discounting off a single item only, as opposed to per item.. ioW: If you say "R1.50 off Lucky Star Pilchards 155gr" and I buy 10 of that item.. I expect to pay R15 less(R1.50 times 10) at the end of my shop. NOWHERE does it state that this discount applies only to a single item, regardless of quantity, and if that is the case... I would much rather return all my purchases to you for a full refund... and shop elseWhere, as the very same items are cheaper there today (unless of course, your discount applies to every matching item in my basket)... and that shop, also delivers for free to my door... and if I decide to not shop online With them, their lines at the tills move much more sWiftly.. and should you Wish to do some fact checking, I've left hints throughout this Writeup Which indicates Which other store I am talking about..</p> <p>SO, In the simplest form possible: I Was supposed to pay R297.63 for my entire basket today at your store, but I actually paid R329.33... you do the math, and then decide.. are you going to give me my cash back or not</p>