What the heck Pick n Pay!?!?!?!?

To whom it may concern.

I am extremely disappointed and upset with your Hyper store at Princess Crossing!!!

I purchased a Pure Pleasure king size electric blanket at your Randfontein branch a while back. After a week and a half of using it, the blanket stopped working. It was returned and my money was refunded as the branch did not have any more in stock.

Today I drove to Princess crossing seeing as they are a Hyper and have a big selection (I couldn’t find another at a smaller branch). The cashier, Nomvula Tshabalala did the enitire transaction without one word being said!!!! Not even as much as ‘good day’!

I get home, rip all the bedding off, open the new blanket, and it’s been used! Dirty controls and electric cords!!!! So I phone pick n pay head office to try and solve it internally, the lady at switchboard transfer me, the line goes straight to voicemail. I phone back, hold the line for 4 minutes with no answer!!! Now I ask you, what on earth is going on!?!? I do not live close to Princess crossing, and surely never want to return there!

I need someone to solve this matter urgently, and I don’t even feel like saying please!