what happened to customer service

am shocked at the poor service i got from pick and pay south gate wanted to buy 16 cream doughnuts was told <br> had to order was shocked as the goods where in front off me the person rocky was very rude I than called the manager and told whats going the guy was also rude to the manager am shocked by the was i was treat told about other customers was I not a customer if I buy so many felt sorry for the lady pinky as she said she was not allowed to sell so many . so pick and pay is too rich to get customers and sell to them wow am shocked.