1 reviews | Active since May 2016

25 Jan 2017, 14:34

what are they hiding?

<p>Went to PnP Northgate to buy a few top up stationary items. From when i walked into the store, i knew it was going to be a miserable experience. Staff chatting on their cell phones, management sitting aroung on products, also having chats with each other.</p> <p> </p> <p>Anyway, i eventually found the stationary isle. The rack was packed with items...but...very few off them had prices, and where there was a price tag, it wasnt for the the correct product. I complained on PnP's website, but they are ignoring me....apprently they could care if you complain.</p> <p> </p> <p>Hence, i must believe that the reason the items are not priced, is either because they are heavily over priced, or because management at Northgate is too lazy and useless to inspect the isles and see that product is marked.</p> <p> </p> <p>I recently aquired a smart shopper card...but know i think...that anybody that shops at a place like this...cant be very smart.</p> <p> </p> <p>I left the stationary that i needed, and went to CNA instead, maybe the stationary is more expensive at CNA...i dont know...all i know..i that i knew how much i was being charged.</p> <p> </p> <p> </p>

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Replies (1)
Pick n Pay
Pick n Pay's reply26 Jan 2017, 10:17
Official

Good day Henning Boshoff,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas