1 reviews | Active since Sept 2016
what a waste of time
<p>Received this sms: "Smart Shopper, your weekly PERSONALISED DISCOUNTS are ready for you to redeem. Sleect & claim your discounts on the mobile app or kiosk.. T&C STOP to op out"</p> <p> </p> <p>Went into pick n pay, bought items , received NO DISCOUNTS.</p> <p>Queried at the cashier. Apparently I was supposed to have PRINTED my VOUCHERS prior to purchasing anything.</p> <p> </p> <p>Yet the sms DID NOT SPECIFY that ...</p> <p> </p> <p>Pathetic</p>
Hi,
Thanks for taking the time to write to us.
All vouchers available to Smart Shoppers will have to be selected either via the mobile app or at the kiosk machine provided in store. Once the vouchers have been selected they will be automatically loaded to your card and will be ready for use.
Communication sent to Smart Shoppers are merely to advise them of what vouchers are available to them and to remind our customers to make use of their vouchers as many customers do not visit the kiosk before their shopping and end up not using vouchers.
We value you as a Pick n Pay customer and welcome your feedback to improve our services.
Kind regards
Vanitha Venketas
Hi,
Thanks for taking the time to write to us.
All vouchers available to Smart Shoppers will have to be selected either via the mobile app or at the kiosk machine provided in store. Once the vouchers have been selected they will be automatically loaded to your card and will be ready for use.
Communication sent to Smart Shoppers are merely to advise them of what vouchers are available to them and to remind our customers to make use of their vouchers as many customers do not visit the kiosk before their shopping and end up not using vouchers.
We value you as a Pick n Pay customer and welcome your feedback to improve our services.
Kind regards
Vanitha Venketas