CV
Cheryl V
1 reviews | Active since Jun 2010
02 Apr 2015, 19:57
What a start to my easter weekend
I ordered all our groceries for our wonderful weekend away to be delivered. The only delivery slots left was late at night. At the time of expected delivery, thursday night 19:00, I receive a call saying they have problems processing my order and will have to reschedule. We are leaving tomorrow morning with no groceries and no open shops as it is Good Friday. Could they not have let me know sooner??? Where must I get food after 19:00 at night? All I got was a 'I am sorry - and I do understand'. Thanks for nothing Pick n Pay.
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Replies (1)
Pick n Pay's replyOfficial
07 Apr 2015, 09:41Hello girl300,
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
We do apologise for the inconvenience caused, and for the poor customer service received.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
We do apologise for the inconvenience caused, and for the poor customer service received.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***
Pick n Pay's reply07 Apr 2015, 09:41
Official
Hello girl300,
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
We do apologise for the inconvenience caused, and for the poor customer service received.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
We do apologise for the inconvenience caused, and for the poor customer service received.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***