What a shock!

Purchased a vacuum online via asap. Broke within a month. The app is saying go to your nearest pnp. Arrive at Pnp Ferndale on Republic. Was told by 2 managers incl storemanager that he cant take it back. I need to go to Northgate or Cresta. Made them aware of what the app say about returns and was told its not what the app say. Call pnp cresta before waisting time to get the same answer. Was told there that they have it in stock but price increased by R500.00 and i would need to pay that!!! Wow pnp clearly think we dont know the consumer protection! When i told her its not my problem i was told she cant help and i need to find the store who send it to me! After days i called asap line and the amazing lady guided me. She was shocked that all of this happened. I went to randridge mall and Thabo assisted me with a smile and refunded me immediately! Thabo you know what customer service is and thank you!! To the other branches, maybe you can learn something from this guy and dont try and ***** our money and make us out as dumb!!!