WHAT A POOR EXPERIENCE!

<p>I visited Pick 'n Pay Liquor at Ottery Hyper just before 17:00 yesterday. I bought a 3 Litre box of of Robertsons Merlot. When I came to the checkout and offered my card the cashier just pointed to a crudely drawn pen notice that said 'cash only'. Then she said the machine won't take Capitec cards as there is something wrong with the 'chip'. She had problems on SASSA day. I then told her I shop at Hyper Liquor regularly with my card with no problems. She then changed her story and said "no it's not the card, it's the machine" that won't process the card. This all happened without her even swiping the card, so I could at least see the transaction won't be processed. I decided not to argue and fished out cash and pay for my product.</p> <p>To make matters worse, I then asked for a packet of 20's Stuyvesant cigarettes. She then again calmly told me, "there is no stuyvesant". I looked across at the cigarette counter and saw ALL the stations there were unmanned as well. To add insult to injury, ALL the other work stations in the Liquor store were unmanned as well! This lady, Natasha was all by herself and in all probability wanted to serve customers with as little effort as possible. She also then told me 'the other POS machines were fine, "it's just this one" that wont accept cards.</p> <p>I was angry but did not show it, and just calmly paid and left. I can for the life of me not understand how on earth a HYPER STORE did not have cigartettes at basically peak hour, as well as no card service. This all while ONE staff member is on duty, who now makes up excuses as she goes along. No effort is made to open another workstation, or fetch the brand of cigarettes from elsewhere in the store. How long must we accept this kind of service where a staff memebr is king/queen and we must just abide by whatever they dish out. What ever happenened to 'going the extra mile'? I will obviously never ever return to that store. Please Pick;nPay, fix this and get it right. </p>