WHAT A NIGHTMARE

I purchased a Hisense washing machine from Pick n Pay Hyper market in 2014... Since then the belt has torn four times..... this is the 4th time I have had to wait for technicians to come out to my house and have had to sit without a washing machine for 2 weeks + every time! It is a massive struggle to get a hold of anyone at pick n pay because they have to get out the Hisense techs to fix it... after phoning 6 times today no one has gotten back to me regarding my broken washing machine for the 4th time... the previous time I had a massive fight with pick n pay because they refused to give me Hisense's contact number so i could lay a complaint. This time I am recording all of my phone calls... so sick of having to be rude and mean just to get service out of a company.