WHAT A F*CKING HORRIBLE SERVICE!

Dear Pick n Pay Customer Service,

I’m writing to express my frustration and disappointment regarding my recent grocery order (Order #***], placed on 15 July 2025.

To my surprise, the order I received was completely incorrect. Several items I paid for were missing, and instead I received products I did not order. This is not only inconvenient but also unacceptable, especially when I set out this delivery for a specific time and a specific need. You have ruined my evening, as well as that of my significant other.

This is not the first time I’ve had issues with your delivery service, and frankly, I expected better. At the very least, I expect accurate fulfillment of my paid order. Your team’s carelessness has cost me time, money, and peace of mind. I have had to go out and get my order from the grocery store. WHAT IS THE ASAP DELIVERY SERVICE FOR?! I had to take an uber to quickly go and get my items before the store closes and an uber back to get home safely as there were no taxis to come back to Ocean View. THIS IS ABSOLUTELY ABHORRENT SERVICE. To think that I always give you the benefit of the doubt of maybe delivering on time or getting orders right. This broke the camel’s back. I WANT COMPENSATION FOR THE INCONVENIENCE!

I need the following addressed immediately:

A full refund.

An explanation of how this mistake occurred.

Assurance that steps are being taken to prevent this from happening again.

Please respond urgently. I expect this to be resolved within 24 hours.

Sincerely,

Michail