WHAT A CIRCUS

I received early Black Friday specials email and quite exited started online shopping. I saw dog food (always looking out for a bargain as tins of dog food are expensive - ahh yes R54 for 2 tins (normal over rated price R36,99 per tin) - almost R20 saving on two tins. I order 40 tins as I know a bargain when I se one plus other l specials (sugar R45 in stead of R64,99 - so max of 4 per customer so i order 4 (big saving). A few other specials I - roughly R600 savings) online order finalised and delivered the next day. Invoice received - no discount - normal inflated prices. Visited store in person to complain and produce my smart shopper card - received reference. told them i would return items now if it is a problem (no problem was the answer) went home with my shopping, unpacked shopping and started using food items. Followed up today and was informed that I have 2 profiles on line - now i must return the shopping, get refunded and then re-order my shopping on my second profile. They cant consolidate my profile and shopper card (that might take 3 minutes - no, i must return the goods, wait for refund, re-order and wait for delivery (sound like a lot of detours and wastage of everyone time and money.. what happend to common sense.?. maybe its just me........maybe not. Checkers here I come!!!!