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melissa M

1 reviews | Active since Jun 2017

08 Jun 2017, 13:49

What a bunch of *********** people working at Pick n Pay

<p> </p> <p>How dare Pick n Pay send me around like they are and were doing for almost 2 years now, because no one can take their job seriously yet alone do their job accordingly. Employing 50 000 people means nothing when your staff at ground level is disgusting in the functional operations of the business which is the most important interaction due to direct customer services.</p> <p>After numerous calls to your Hypermarket branch in Ottery, one would expect follow ups to happen but no one had the decency to respect customers buying appliances there. I phoned customer service explaining my situation the call centre advised if I don't have a slip I can go with my smart shopper card and retrieve it at the store of purchase. I drove to the store in OTTERY, and they say the store can not reprint and has no records because their records are discarded. Apparently the new general manager made them through all their records away of appliances sold...What nonsense is this??! Amateurs!</p> <p><br />This matter escalates beyond having a dishwasher out of warranty that needs to be fixed. This matter is completely out of control from the first complaint about this dishwasher that is not now discontinued, and because of Pick n Pay sending ****** out to assess it they intern stole the parts and broke the dishwasher beyond repair.</p> <p>I hate repeating myself over these matters when people can not do their job but associates themselves with your Pick n Pay company is rather shameful. This is probably the most disgraceful and overall worst service I have ever experienced, and it does not even boil down to the **** product sold on your appliances floor, but people like Vendrey Van Wyk, calling himself the HOD of the department, which is clearly runned by a bunch of fools that have no idea how to deal with problems yet alone the clients.</p> <p>I called and emailed (customer care) and explained this story to so many people. In the appliances department at Pick n Pay OTTERY to name a few:</p> <p>Terrance <br />Christopher <br />Susan<br />Ziyaad <br />Customer service lady there <br />Douglas <br />None of which had gone and explained it to your awful HOD: Vendrey Van Wyk, but only see it from a narrow point of view. Trying to send me around once again!</p> <p>And this arrogant ******* Vendrey Van Wyk, calling me desperate over the phone (HOW DARE HE!!), because I had seeked help from the employees at Pick n Pay Brackenfell (HOD:Wailed and assistant Clive), to assist after non of which assisted. Instead I paid a callout fee of R350 to a man that was sent out by Pick n Pay Brackenfell,and he broke this dishwasher including stole parts from it, which in return no one from Pick n Pay can now find him.</p> <p>I want this man Vendrey to be brought to book because he has no way of even associating themselves with people if they "so desperate" seeking customer service. And I want a solution for my dishwasher that I purchased from Ottery collected and chucked in the trash with all the rest of the disgusting staff members that is *********** and has no standard nor etiquette to even be talking to people with their low IQ and disgusting behaviour and mannerisms.</p> <p><br />I want a resolution ASAP to this mess created by people that shames Pick n Pay, because I have no intention of leaving this situation to what and where it stands!!!!</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply08 Jun 2017, 17:33
Official

Good day Mel Jon,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received, kindly be advised that this has been sent through to management.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Thabisile Macuacua