PP
Philip P

1 reviews | Active since Nov 2014

01 Mar 2016, 18:46

Well done Kate

At last an employee that does something. Started to shop at Norwood a few weeks ago. The fresh veg shelves have been a total disaster. Many prices/product not matching contents of displayed product. Many products without shelf pricing. Each time I pack my veges I have to ask staff to please get me prices. Each time they blame someone else.<br> Promises of doing something never materialise as each time I go back the shelves are still in a mess. So this time I asked for the GM. Not available. Then Kate showed up and confronted the manager of that section who came up with excuses blaming someone else . Kate said this is not acceptable to have the same complaint time after time. She has promised to take action. I trust a disciplinary hearing would be part of this. I will see if there is a result later this week when I visit again. In the meantime at least Kate seems to be a lady of her word.<br> <br> Well done.

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Replies (1)
Pick n Pay
Pick n Pay's reply02 Mar 2016, 09:08
Official
Hello philipphitidis,

Thank you for your communication about the customer service received.

We really appreciate this feedback, and Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.

Your comments have been brought to the attention of senior management responsible.

Kindest regards

Marise Brown

Ref Number : ***