Welcome to Africa where service and customer care mean NOTHING

On Thursday 19 September 2019 my wife was at PNP Westcoast Village and the following took place

I just came from your store feeling very angry an humiliated...I bought a few things and I go to your store everyday with my 2 kids and everyone knows them and myself by now as I work at the center....today my kids weren't with me ...I took 2 apples from the free for kids box...the ethnic 'manager' that wears a red jersey insulted me infront of everyone calling me a thieve and telling me I am always causing drama and act like a queen....when I told him I am allowed to complain as a customer because most of the time the goods are marked wrong on the shelves so why call me names...I did swear at him told him f you and f off as he even followed me right outside the door on exiting... he came to my workplace to talk to my manager in private... I asked him in my workplace what he think my manager must do about it?! then he left...I expect a apology from that manager....I will NEVER put foot in your store again! How dare he embarrasses me like that