Website problems according to customer service, no support and no products

Ordered a kettle from Pick N Pay Home last week.

Logged in to my account today to see when it would be delivered as I had heard nothing from Pick N Pay yet. On their website was an invoice dated last week stating the kettle had not been provided. No email, no call. If I hadn't logged in to the actual store site I would still be sitting here waiting for my kettle. I also ordered a blanket on special that was not provided either. The blanket is available on their website for the full price today, as is the kettle.

Checked my bank account and the full cost of these products I never received is still reserved on my account.

So I paid, received no communication and no products.

Called customer service and was told to go buy one in the store. The representative said the website had problems. I asked her if it was pointless using the website due to said problems and lack of customer support. She kept quiet.

So take from that what you will