Website Info not updated hence false advertising

PnP has an offer, which appears on their website, whereby customers can switch R50 worth of Smart Shopper points for a R100 Intercape voucher to be used towards any Intercape bus ticket being purchased in-store. To switch points the website states that it can be done Online, on the App or at the kiosk. I tried online but there's no facility to switch points. I downloaded the App and still couldn't find a way to do this. Tried calling Customer Services but they take so long to answer that I eventually hung up as my airtime was being depleted. i then went in-store to the closest PnP to me at Bedford Centre, only to be told the kiosks are not working. It has been reported to HO for a while now but no one has come to fix it. Miranda, the floor Mgr. and a very helpful lady at Customer services (unfortunately I did not get her name) were very helpful in trying to assist me. They tried the App and could also not find a way to switch the points. they then called Customer services and after a very long wait eventually got through to someone who could assist, only to be told that the new "updated" App does not have this feature, nor can it be done online. The next closest PnP is at Parkmeadows and apparently their kiosks are also not working. I spent over an hour in the store. Total waist of time. Had no option but to forfeit the discounted ticket prices and book directly with Intercape on their website.