1 reviews | Active since Jul 2017
Weak service
<p>We had to transfer points from one smartshopper. Card to another and the process is taking longer than a week to resolve when we really needed to use the points...</p>
Good day Ruanda,
Thank you for taking the time to write to us.
We have tried calling you on the number provided however your phone goes to voice mail therefore a message was left for you. ***)
Please contact our call center on ***for further assistance.
We value you as a Pick n Pay customer and welcome your feedback to improve our services.
Kind regards
Vanitha Venketas
Good day Ruanda,
Thank you for taking the time to write to us.
We have tried calling you on the number provided however your phone goes to voice mail therefore a message was left for you. ***)
Please contact our call center on ***for further assistance.
We value you as a Pick n Pay customer and welcome your feedback to improve our services.
Kind regards
Vanitha Venketas
HI Vanitha
let me elaborate why i am annoyed.
1) calls are only toll free off a landline so when one has to call on a cell holding for over 10 minutes before speaking to someone is the first point to consider.
2) during many of the calls i made to you ( speaking to diffrent agents every time) i did infact inform them to call me during my lunch hour i work in a financial institute so cant take calls outside these hours.. never has my phone been on voicemail simply i cant answer during the times 08:00-13:00 and 14:0-17:00. i did also tell the people at the office numerous times to call between 13:00-14:00.
3) moving points from one card to another on someone elses behalf because they dont have alandline tocall from and gave them the cardholders details as well should they not be able to reach me. ( alternative contact) never did they call them either..
its a simple process.. move the points from card A to card B. how much info do you need to do this? i understand processes as i work in finance so i dont see how something so simple can take so long.. besides another agent telling me this can take 7 days...
i can assure you im not applying for a 50K loan im asking you to move R50.. why the delay?
HI Vanitha
let me elaborate why i am annoyed.
1) calls are only toll free off a landline so when one has to call on a cell holding for over 10 minutes before speaking to someone is the first point to consider.
2) during many of the calls i made to you ( speaking to diffrent agents every time) i did infact inform them to call me during my lunch hour i work in a financial institute so cant take calls outside these hours.. never has my phone been on voicemail simply i cant answer during the times 08:00-13:00 and 14:0-17:00. i did also tell the people at the office numerous times to call between 13:00-14:00.
3) moving points from one card to another on someone elses behalf because they dont have alandline tocall from and gave them the cardholders details as well should they not be able to reach me. ( alternative contact) never did they call them either..
its a simple process.. move the points from card A to card B. how much info do you need to do this? i understand processes as i work in finance so i dont see how something so simple can take so long.. besides another agent telling me this can take 7 days...
i can assure you im not applying for a 50K loan im asking you to move R50.. why the delay?