we only deal with 1 customer at a time

At the till point and the customer ahead of me queries the price of something he purchased. I wait patiently while he goes off to collect the barcode from the shelves to show the cashier. Cashier calls the manager, who runs off with the customer to verify the price. I ask the floor manager if he could cancel the current transaction sp that the remaining customers in the queue could be served, while the present customers issue was being resolved. To which he rep**** that they couldnt as they were forced to serve the current customer first. This either speaks of poor processes at Pick n Pay, where small issues arising in a purchase forces the entire queue of customers to wait indefinitely for the current transaction to be processed. Unacceptable from a customer service point of view. Alternatively, it speaks to a lack of training of managers who fail to ensure the smooth flow of queues at tilpoints<br> Lastly, it could point to a bad attitude from the floor manager who simply ignored my pleas and left the queue to keep growing while he attended to the current customer. Either way, it made for a very lousy shppping experience at Pick n Pay Rosebank Mall.