zz
zhou.a zhou.a

1 reviews | Active since Sept 2016

22 Sept 2016, 11:40

"We can't be held liable for selling you worms"

<p>I discovered LIVING, MOVING WORMS in the chocolate I bought. When I went back to complain, they told me that there's nothing they can do, because they aren't the ones who produced the chocolate and that I must go to the supplier. But they are the ones who sold it to me. That means that they CAN be held liable, because they are partially involved. Aren't they supposed to pay for damages? Then one of their employees still has the decency to make jokes about the situation. "You must eat it, it's yummy." This is extremly digusting customer service. Please pull your **** togther and train your staff properly to handle situation like this. </p> <p> </p> <p>I have a video of the worm moving in my chocolate if anyone needs proof.</p>

0
Replies (1)
Pick n Pay
Pick n Pay's reply22 Sept 2016, 16:32
Official

Good day Angel,

Thank you for taking the time to write to us.

Please accept our apologies for the poor product quality and service received.

We are addressing this with our management team.

Kind regards,

Vanitha Venketas