1 reviews | Active since Nov 2013
We are sorry
For the last couple of weeks I have been phoning the call center as I have not received my bonus stickers for shopping I have made online. It totals to about 50 stickers, and every time I phone the call center all they say is "we do apologize but we have escalated your query to the relevant branch and waiting feedback". I have also lodged a complained against the branch as they always short deliver and they said that they have reported it to the relevant people that deals with that. To date I have not received any feedback from them and after spending a full 35 min on the phone had to end the call with still no answers to my queries. The bonus stickers ends in 5 days time and I wonder if I will ever receive my stickers or will they once again just apologize.
Thank you for choosing Pick n Pay and taking the time to write to us. Please accept our apologies for the delay in response and any inconveniences caused to you. We have been advised by our management team that 23500 were loaded to your smart shopper card on 21.11.2018. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Best regards,
Thank you for choosing Pick n Pay and taking the time to write to us. Please accept our apologies for the delay in response and any inconveniences caused to you. We have been advised by our management team that 23500 were loaded to your smart shopper card on 21.11.2018. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Best regards,