1 reviews | Active since Aug 2016
Watch out for *****ing retailer which treat you like ****
<p>Today I went to PnP clothing to buy clothing as a gift. I have a loaded app on my phone with all my loyalty cards which all retailers accept. I have used my e smartshopper card previously at other Pick n pay retailers without any difficulty. Today was another story the cashier assisted me and called the manager to approve the card. The manager rufused to assist me without my physical card. I asked ger why do the other pnp shops accepts it and she could not answer me and refused to accept my card. I was buying and wanted to "swipe" the card not redeem anything then I might understand this attidute.</p> <p> </p> <p>And as if this is not enough PnP advertise various specials but consumers please make take to check your slips, they charge you the normal price. This did not happen once or twice and I only noticed it by accident dont know how many other times this has happened without me taking note. Then you have to stand in the refund que what an inconvenience for a mother with two little one's. </p> <p> </p> <p>I took a firm decision today that I will never buy from PnP again. If this is how I am treated and you try to ***** from me not only on one occasion then I would rather shop in a shop where I am the customer which is always right and treated with respect. You can stuff your smart shopper points and your brand match offerings as you have lost a very loyal customer! Keep on doing what you are doing and dont expect that customers are not going to notice, you will end up losing more and more people to your biggest competitor. Your shop is on my doorstep but I will rather drive past you than ever buying from you again.</p> <p> </p> <p>Just one last tip consider to catch up with the latest technology and apps so you can accept smart shopper cards loaded on these applications which all retailers accept!</p> <p> </p>
Dear Monja Van Zyl
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number: ***
Dear Monja Van Zyl
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number: ***
