NT
Neville T

1 reviews | Active since Feb 2014

14 Oct 2017, 15:11

Waste your time in order to get you to give up as it becomes to costly

Pick n Pay are proof that big business is pure evil and only demons have control on planet earth. They offer you specialized discounts (quite often ambiguous) which only work 3 out of 5 times. And then waste so much of your time to correct it, if you bring the mistake to their attention, that it does not make it worth complaining about, which is obviously what they are aiming for. I was once asked to come back the next day to sort out a R1.70 discount on crisps. Generally they refund the amount, after making you queue at customer services, and wait for the other people to use it as a till point. But the latest is that they make you wait while they phone someone (10minutes) who then tells you to somehow email them the copy of the offer and the till slip. This for a R10 discount on chicken pieces, while complaints of your frozen goods defrosting while waiting for them, fall on deaf ears. The manager is off somewere chating up the locals or looking suave impressing his mates. The amount of incorrectly or unlabelled stock or timeous resolving of mistakes no real concern of its.

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Replies (2)
Pick n Pay
Pick n Pay's reply14 Oct 2017, 17:47
Official

Good day Neville,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas

NT
Neville T's update15 Oct 2017, 18:01
Reviewer Update
Any two year old who has read more than two complaints about pick n pay could predict and write their exact response before even posting their own complaint. Just another mouth ****per using your ears as there toilet. Actions and deeds have never and obviously will never meet the BS they are allowed, to advertise and promote themselves as being, while never having to answer for never ever meeting or being close to meeting being what they promote. Pick n Pay’s response says that they do not tolerate that behaviour at their stores but it is obviously their systems that are falling short if the discounts do not work, because they are supposed to work at any store, as well as who did the store phone and why if it was not directed from head office etc. The bad attitude and service of the store management must be sanctioned by the head office if it happens so often and at so many different stores. Puerile demonic **** have taken over planet earth, and it is there pleasure to be able to abuse and use, whoever they choose with you having no recourse, except to spend hours of your time humouring, the greediest, most *********** most favoured parasites, as they will help the legal system of equally parasitical demons, to charge at thousands of rands per hour, while expecting you to spend hours and hours of your time at no cost to them, sorting something out, that which should be classified as ********, and result in the charging of the companies owners, or employees at no cost to yourself and at one tenth of the time it actually takes.