1 reviews | Active since Sept 2017
Was sold old chicken
On the 26/09/17 I bought two braai packs and on discovered when I got home that the chicken was off and had a bad smell. The next morning I returned the chicken and explained to them chicken is off and I explained from the start I looked everywhere and cant find my slip.i shop here amost everyday of my life. I did not want the refund, but just wanted my chicken to be exchanged.
I explained I have three minor kids and this would be the last meal as I only get paid the last day of the month. They didn't care less.
I took it to their Facebook page and they emailed requesting all details as I even have pictures of old chicken. They could not even care to ask for them.
Till now I haven't heard anything from their team.
Thank you for great service pick 'n pay as you left me without my last MONEY AND CHICKEN I DONT HAVE. I will tell all my family and friend not to shop by pnp as im disgusted/disappointed in you as it was my favourite place to shop.
Fazleh Salie
I explained to the supervisor
Good day Fazleh Salie,
Thank you for taking the time to address your concerns with us.
Please accept our apologies for the poor product quality.
We are addressing your concerns with our Corporate Brands Team at head office. Our team will be in touch once they have completed the investigation.
We value you as a Pick n Pay customer and welcome your feedback to improve our services.
Kind regards
Thabisile Macuacua
Good day Fazleh Salie,
Thank you for taking the time to address your concerns with us.
Please accept our apologies for the poor product quality.
We are addressing your concerns with our Corporate Brands Team at head office. Our team will be in touch once they have completed the investigation.
We value you as a Pick n Pay customer and welcome your feedback to improve our services.
Kind regards
Thabisile Macuacua
