AN
Asanda N
1 reviews | Active since Oct 2025
10 Oct 2025, 02:07
Waiting Over 2 Months for Refund and Missing Items
I’ve been waiting over two months for my refund for order #***, which Pick n Pay keeps claiming was “processed,” yet no money has reflected in my account. On top of that, my recent order arrived without the wings I paid for, and that refund hasn’t been done either. I’ve emailed and followed up multiple times with their support team, but I keep getting generic responses and no real resolution. This is unacceptable service. Please resolve this urgently, I’ve been patient long enough.
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Asanda N's updateReviewer Update
14 Oct 2025, 18:47 Dear Pick n Pay Customer Care, Thank you for your response. However, I have been waiting for this refund for over two months now, and I keep receiving the same generic replies without any real progress or resolution. I have already been told several times that the refund was processed and even received “proof” from your team, yet nothing has reflected in my bank account. I have followed every step requested, provided my banking details, and even attached a bank statement confirming that no refund has been received. This delay is unacceptable at this point. I have been patient and cooperative throughout the process, but it feels like my issue keeps being dismissed or pushed aside. I need this matter resolved urgently, as the delay has caused me significant frustration and inconvenience. Please escalate this immediately to your finance or management team for urgent review and ensure that my refund is processed without further delay.
AN
Asanda N's update14 Oct 2025, 18:47
Reviewer Update
Dear Pick n Pay Customer Care, Thank you for your response. However, I have been waiting for this refund for over two months now, and I keep receiving the same generic replies without any real progress or resolution. I have already been told several times that the refund was processed and even received “proof” from your team, yet nothing has reflected in my bank account. I have followed every step requested, provided my banking details, and even attached a bank statement confirming that no refund has been received. This delay is unacceptable at this point. I have been patient and cooperative throughout the process, but it feels like my issue keeps being dismissed or pushed aside. I need this matter resolved urgently, as the delay has caused me significant frustration and inconvenience. Please escalate this immediately to your finance or management team for urgent review and ensure that my refund is processed without further delay.