Waiting for my refund - Terrible service!!!!

On the 9th of July I placed an online order from Pick n Pay Clothing. That same day I was contacted by Nureesa Gribble saying that they had a technical issue and the one Item was not instock and asked if I wanted them to cancel my order or refund me the items amount. I requested a refund for the amount. On the 14th of July my Package arrived and I email Nureesa asking when my refund will be made. She then said she would follow up on my refund and get back to me. On the 19th of July I had to send an email as Nureesa never got back to me as she said she would. I was then informed that refunds take 7-14 working days. On the 26th of July I sent ANOTHER email this time from Micayla William just to be told that they are awaiting CONFIRMATION from the FINANCE department about my refund. The 29th of July was the 14th working. Today the 2nd of August I had to send an email AGAIN as NO ONE has YET again got back to me about MY MONEY! This is ridiculous and terrible service from Pick n Pays side. I myslef am in customer service and when I say I'm going to get back to a client I GET BACK TO THEM. I dont let them contact me the whole time.