1 reviews | Active since May 2017
Waited 20 minutes to talk to manager in Woodlands Pick n Pay - staff rude and unhelpful and manager hiding at the back
<p>This sunday I went to exchange an item at PnP Woodlands. The uninterested and unhelpful staff refused to help me when I queried a very straightforward exchange, they said they would call the manager. She was obviously hiding (!) at the back for 15 - 20 minutes after they called her multiple times. I then had to abandon my entire trolley with shopping since I was at the wrong counter. I also had a 19month old with me. </p> <p>I would also not trust their ready made meals, as I found a whole stack of them on a sale table. It was a very hot day and I called the attendant to tell her that chicken outside of the fridge would make people sick, but she didn't care.</p> <p>Their make-up shelves are completely empty and never get re-stocked. When I asked the attendant again she said very rudely that she doesn't know when she would have time to re-stock it ...this has been over a month ago.</p> <p>I will be doing my shopping at Checkers and Woollies from now on. </p>
Good day Claudia,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received & out of stocks.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Claudia,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received & out of stocks.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
