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claudiajordaan C

1 reviews | Active since May 2017

23 May 2017, 13:08

Waited 20 minutes to talk to manager in Woodlands Pick n Pay - staff rude and unhelpful and manager hiding at the back

<p>This sunday I went to exchange an item at PnP Woodlands. The uninterested and unhelpful staff refused to help me when I queried a very straightforward exchange, they said they would call the manager. She was obviously hiding (!) at the back for 15 - 20 minutes after they called her multiple times. I then had to abandon my entire trolley with shopping since I was at the wrong counter. I also had a 19month old with me. </p> <p>I would also not trust their ready made meals, as I found a whole stack of them on a sale table. It was a very hot day and I called the attendant to tell her that chicken outside of the fridge would make people sick, but she didn't care.</p> <p>Their make-up shelves are completely empty and never get re-stocked. When I asked the attendant again she said very rudely that she doesn't know when she would have time to re-stock it ...this has been over a month ago.</p> <p>I will be doing my shopping at Checkers and Woollies from now on. </p>

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Replies (1)
Pick n Pay
Pick n Pay's reply23 May 2017, 15:35
Official

Good day Claudia,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received & out of stocks.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas