Vouchers USELESS

I used my smart shopper points to redeem a Primi Piatti voucher. I wanted to use it at Primi Piatti (Table View) last night but was told they have problems with their system and therefore refused to accept the voucher. I then had to pay more than I budgeted for.<br> <br> I told the manager their system problems has nothing to do with me and Pick n Pay made it clear we may use the voucher. He then gave me a letter stating I will not be able to use the voucher<br> <br> At Pick n Pay you put signs up at the tills stating cash only if you experience technical issues. We then move to another till if we do not have cash. There was no sign at the restaurant stating their system issues.<br> <br> I know from experience that at Edcon they process vouchers the following day if their system is down. They do not make their problems the client's problems.<br> <br> Since you introduced this, what are you going to do to rectify this? I have told so many people about how impressed I am with your smart shopper system. Now I feel I need to warn them about it.<br> <br> I am a teacher at a high school in the area and will warn my pupils about this. Not everyone ALWAYS have additional funds available.