LB
Lisl B
1 reviews | Active since Nov 2011
13 May 2019, 09:32
Vouchers not honoured
Was at the Willow Crossing shop on 12.5.2019. Had Smart Shopper vouchers to redeem, that expired yesterday. Both did not work. The supervisor said they are offline. Now I lost R100 in vouchers discounts through no fault on my side...
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Pick n Pay's replyOfficial
13 May 2019, 12:50Good day Lisl,
Thank you for choosing Pick n Pay and taking the time to write to us regarding your experience. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light. Please email us a copy of your till slip and the vouchers you could not use or advise which vouchers you are referring to.
Email address: ***
We will follow up on this with our Smart Shopper Team.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay and taking the time to write to us regarding your experience. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light. Please email us a copy of your till slip and the vouchers you could not use or advise which vouchers you are referring to.
Email address: ***
We will follow up on this with our Smart Shopper Team.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Pick n Pay's reply13 May 2019, 12:50
Official
Good day Lisl,
Thank you for choosing Pick n Pay and taking the time to write to us regarding your experience. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light. Please email us a copy of your till slip and the vouchers you could not use or advise which vouchers you are referring to.
Email address: ***
We will follow up on this with our Smart Shopper Team.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay and taking the time to write to us regarding your experience. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light. Please email us a copy of your till slip and the vouchers you could not use or advise which vouchers you are referring to.
Email address: ***
We will follow up on this with our Smart Shopper Team.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team